At Tinderbyte, we aim to provide reliable and useful tools to help freelancers improve their Upwork job-search experience.
This Refund Policy explains our refund and subscription cancellation rules for Tinderbyte Upwork AI Assistant and related paid services.
By purchasing or subscribing to our services, you acknowledge and agree to this policy.
1. All Purchases Are Non-Refundable
All subscription payments and purchases made through Tinderbyte are final and non-refundable.
We do not offer refunds, partial refunds, or credits for:
- Monthly subscription payments.
- Annual subscription payments.
- Unused subscription periods.
- Unused AI credits.
- Unused features or services.
- Failure to use the Extension after purchasing a subscription.
- Changes in personal circumstances or requirements.
- Dissatisfaction with job-matching results or AI-generated proposals.
Please carefully review the available subscription plans and features before completing your purchase.
2. Cancel Your Subscription Anytime
You can cancel your subscription at any time.
We do not require a minimum subscription commitment beyond the billing period you have purchased.
When you cancel:
- Your subscription will not automatically renew for the next billing period.
- You will not be charged for future renewal periods after cancellation takes effect.
- You may continue using your paid features until the end of your current paid billing period, subject to your plan’s conditions.
- Your subscription will expire at the end of the paid period unless you renew it.
Important: Cancelling your subscription does not automatically generate a refund for payments already made.
3. Automatic Subscription Renewal
If you purchase a recurring subscription, your subscription will automatically renew at the end of each billing period unless you cancel it before the renewal date.
The applicable subscription fee will be charged through your selected payment method.
You are responsible for cancelling your subscription before the next billing date if you do not wish to continue.
4. Technical Issues and Service Availability
We make reasonable efforts to maintain the availability and functionality of our services.
However, temporary interruptions or technical issues may occur due to:
- Browser or Chrome extension updates.
- Upwork or MCP server availability.
- Third-party service interruptions.
- Internet connectivity issues.
- Scheduled maintenance.
- Other technical circumstances beyond our reasonable control.
Technical difficulties or temporary service interruptions do not automatically qualify for a refund.
If you experience a technical problem, please contact our support team. We will make reasonable efforts to investigate and assist you.
5. Incorrect or Duplicate Payments
Although all purchases are generally non-refundable, we may review payment issues involving:
- Duplicate transactions.
- Incorrectly processed charges.
- Unauthorized transactions.
- Billing errors.
Please contact our support team with your transaction details so we can investigate.
Any correction or refund will be handled where appropriate and in accordance with applicable law and payment-provider requirements.
6. How to Cancel Your Subscription
You can cancel your subscription through the available subscription-management options.
To cancel:
- Visit the Tinderbyte website.
- Access your subscription or account management area.
- Locate your active subscription.
- Follow the cancellation instructions.
If you cannot access the cancellation option, contact our support team for assistance.
Please ensure that your cancellation is completed before your next billing date to avoid another renewal charge.
7. Consumer Rights
Nothing in this Refund Policy is intended to exclude or restrict any refund, cancellation, or consumer rights that cannot legally be excluded under applicable laws.
Where applicable law requires a refund or other remedy, we will comply with those requirements.
By purchasing a Tinderbyte subscription, you acknowledge that you have read and understood this Refund Policy, including our non-refundable purchase policy and your right to cancel future subscription renewals at any time.